My son, Aaron, sent me a text saying, "Call me." And so, I did.
"What's up?", I ask.
"I'm upset" he replies.
His disc drive isn't recognizing any discs right now. For an inexpensive computer, this wouldn't be a surprise to me - but, a little over a year ago, he worked his tail off, saved, researched computer options, even made telephone calls to retailers inquiring about their product and, finally, purchased this one for around 2-2,500 dollars, so his distress is well warranted.
I immediately started my internet search regarding the problem and found a Microsoft support site with a possible fix, and emailed it to him. Trying to pacify him, I offered this support and suggested he begin by doing his own investigating on the net for simple fixes. He believes he purchased extra warranty, and plans to look for that paperwork - maybe give them a call. I assured him it will get fixed and I will help all I can, as this computer is too pricey to just let it go at this point. He said, "okay" and got off the phone. I hope I gave him some small peace of mind, but I know, firsthand, how extremely stressful this is for him. However, I also know the computer isn't "trashed", it will be inconvenient and frustrating to get it fixed (one way or the other) but it will still be saved.
And I'm smiling - because my son called me for support when he was upset. I love when they come to me.
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